Shortly after Manchester City were crowned 2017/18 Premier League champions on 15 April, the club’s digital marketing team jumped into action with the low latency roll out of a set of social media content celebrating the title and using it as an opportunity to increase exposure and engagement.
The first social media footage to surface through the official club channels saw captain Vincent Kompany face time players Kevin De Bruyne and Kyle Walker immediately after the final whistle went at Old Trafford – where Manchester rival United’s defeat to West Brom saw the title go to City.
We interrupt your Sunday evening to bring you… https://t.co/41FtlNdYTK
— Manchester City (@ManCity) April 15, 2018
This was followed by a quick-turnaround title-winning message to the fans from the club’s captain.
The digital and social unit then launched a static set of congratulatory cartoon social media imagery.
Our Time. Our City.
Premier League Champions 17/18#mancity pic.twitter.com/lztlN3lWFW
— Manchester City (@ManCity) April 15, 2018
Unbelievable season for us. Very happy to call us champions this year pic.twitter.com/Ulvw5zQyaa
— Kevin De Bruyne (@DeBruyneKev) April 15, 2018
City’s marketers also rolled out a set of 30-second highlight videos for the first team players on the club’s platforms,
and on the player’s own channels too (accompanying the player’s personal reactions and comments).
Very happy to call us champions this year pic.twitter.com/w1EQe6eYoM
— Kevin De Bruyne (@DeBruyneKev) April 15, 2018
#inSané feeling!!! We are @premierleague champions 2017/18! #LS19 @ManCity pic.twitter.com/wIrDuVNPwe
— Leroy Sané (@LeroySane19) April 15, 2018
Epic season, great feeling to be crowned@premierleague champions @ManCity #Blessed #Givethanks #champions pic.twitter.com/PlGOho4GbT
— Raheem Sterling (@sterling7) April 15, 2018
As well as supporting individual static imagery for the squad players who have been less involved this season which were posted by the players on their own channels and then amplified by the club.
#NouvellePhotoDeProfil pic.twitter.com/fdzrDI886o
— Benjamin Mendy (@benmendy23) April 15, 2018
Champions! @ManCity pic.twitter.com/XnmEHLAexL
— Tosin Adarabioyo (@TosinAdarabioyo) April 15, 2018
The videos and imagery that players had posted was then retweeted and turned into various edits and highlights via the clubs official account.
It's fair to say the lads enjoyed themselves following City being confirmed @PremierLeague champions! #mancity pic.twitter.com/ISvsOuy39w
— Manchester City (@ManCity) April 17, 2018
Other strands ranged from a speech to staff and players from the manager himself,
a series of pre-prepared pieces ready to go that ranged from an on-stadium projection,
Our Time. Our City. Our Home. #mancity pic.twitter.com/Fxdrc7wHDf
— Manchester City (@ManCity) April 16, 2018
to promoting its Champions product range ready to roll out on the day the title was confirmed.
We are the CHAMPIONS
Shop the full range today
https://t.co/SM9Qs8l9z5 pic.twitter.com/0gkF84rUtM
— ManCityStore (@ManCity_Store) April 15, 2018
These were further supported through the club’s ongoing, animated ‘Beautiful Football’ social series which continued the online celebrations.
"When you want to win lots of titles; especially the Premier League, not just the strikers can score goals…" #mancity pic.twitter.com/9eUze72CVp
— Manchester City (@ManCity) April 20, 2018
"Taking the decision in the right moment. That is the most difficult thing in football…"#mancity pic.twitter.com/BVXcfaBtz9
— Manchester City (@ManCity) April 17, 2018
Other fan-focused strands of the title winning celebrations including a competition to win a place on the team bus during the trophy parade,
Flights to Manchester
Accommodation
A place on the Champions' parade bus?!WIN: https://t.co/KwnSgGGrpG #mancity pic.twitter.com/0Bg0R24ChX
— Manchester City (@ManCity) April 20, 2018
and another to win a Champions 18 team shirt.
Cityzens Champion Countdown begins until we lift the trophy! Be part of our celebrations and win a Champions 18 shirt!
ENTER: https://t.co/AjPcvcrifS #mancity pic.twitter.com/lxcWmaSQKp
— Manchester City (@ManCity) April 15, 2018
By the time the club played its first home match after winning the title, other strands of the marketing team has already put their own celebratory assets in place.
Awaiting the Champions!
Who makes your #mancity XI today?
Choose your winning team with @HaysWorldwide #cityvswans pic.twitter.com/zb53bznStx
— Manchester City (@ManCity) April 22, 2018
The club also amplified its sponsors and partner celebrations too.
A big thank you to our official partners for celebrating our title win with us #mancityhttps://t.co/zh0fLqeNoI
— Manchester City (@ManCity) April 16, 2018
Among City’s official partners who celebrated the title win in low latency were EA Sports,
Congratulations @ManCity – Premier League Champions 17/18!
— EA UK (@electronicarts) April 15, 2018
and telecommunications company Etisalat (which produced a minute-long video that went viral with over 5m views).
Comment:
As well as helping to emphasise the collective team spirit that Manchester City strive for, this carefully pre-prepared, multi-strand celebratory series drives fan engagement and interaction around the world.
Something only possible when a marketing team has time to prepare such an extensive array of assets due to the fact that City had virtually secured the title weeks ahead of the season’s climax.
Interestingly, this initial celebratory marketing burst is notable for the lack of (cynical), revenue generating assets designed primarily to drive either shirt or ticket sales.
A thoroughly impressive performance from Pep Guardiola’s expensively assembled squad: one which topped the table back in September at the start of the season and have seemed virtually unstoppable ever since (only losing twice in 33 games).
No wonder the team’s players and marketers celebrated.
This is one of the most comprehensive, low latency title celebration campaigns the Activative team has seen – impressice stuff.
All it is missing is that single, central, blockbuster emotional asset that will go down in sports marketing folklore: like Budweiser’s brilliant 2016 ‘They Did It Harry’ spot when the Chicago Cubs finally won the MLB World Series after a century of waiting (see case study).
Links:
Manchester City
https://www.youtube.com/mancity
https://www.linkedin.com/company/manchester-city-football-club
https://www.facebook.com/mancity
https://twitter.com/ManCityWomen